1. Who We Are

SalamaNet C.I.C is a Community Interest Company based in Leeds, West Yorkshire. We are the data controller for the personal information we hold about you. You can contact us via our website or by writing to our registered address in Leeds.

2. What Information We Collect

• Name, address, email address, and telephone number
• Information about your household and family circumstances where relevant to our services
• Health and wellbeing information where you have consented to share it
• Records of services you have received from us
• Communications you send to us by email, post, or through our website

3. How We Use Your Information

• To provide and administer the services you have requested
• To contact you about appointments, events, or changes to our services
• To monitor and improve the quality of our programmes
• To comply with our legal and regulatory obligations
• To apply for funding and report to funders (using anonymised or aggregated data only)

4. Our Legal Basis for Processing

We process your personal data on the following legal bases: your consent (which you may withdraw at any time); the performance of a contract or service agreement; compliance with a legal obligation; and our legitimate interests in delivering effective community services, where these are not overridden by your rights.

5. Sharing Your Information

We do not sell or rent your personal data to third parties. We may share information with partner organisations delivering services on our behalf, statutory agencies where required by law or to protect someone from harm, and funders in anonymised form only. Any third parties we share data with are required to handle it securely and in accordance with UK GDPR.

6. How Long We Keep Your Data

We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by law. Service records are typically retained for seven years after the end of service. You may request deletion of your data at any time, subject to our legal obligations.

7. Your Rights

• The right to access the personal data we hold about you
• The right to correct inaccurate or incomplete data
• The right to request deletion of your data ("right to be forgotten")
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent at any time without affecting prior processing

8. Cookies and Website Data

Our website may use cookies to improve your browsing experience. We do not use tracking or advertising cookies without your consent. You can manage cookie preferences through your browser settings.

9. How to Make a Complaint

If you have concerns about how we handle your personal data, please contact us in the first instance. If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.